SHIPPING AND DELIVERY POLICY

Last Updated: October 27, 2026

At Kartifo, we aim to make your shopping experience simple and convenient. This policy explains how we process and deliver your orders.

1. Order Processing

Orders are processed after they are successfully placed and any required verification is completed.

Please allow [1–3 business days] for order processing before dispatch.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, promotional events, or periods of high order volume, processing may take longer.

2. Shipping and Delivery Time

Estimated delivery time depends on your location and the shipping service available.

Our estimated delivery timeframe is:

• Order Processing: [1–3 business days]

• Shipping and Transit: [3–7 business days]

• Estimated Total Delivery Time: [4–10 business days]

These are suggested placeholders, not confirmed delivery commitments. Please replace them with timeframes supported by your actual shipping arrangements.

Delivery times may vary due to courier delays, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our control.

3. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your order.

If free shipping or a shipping promotion is offered, the applicable conditions will be clearly communicated on our website.

4. Order Tracking

When tracking information is available, we may provide it through an order confirmation, shipping notification, or other appropriate communication.

Please allow some time for tracking information to become available after dispatch.

If you have questions about your order, contact us at contact@kartifo.com.

5. Cash on Delivery

If Cash on Delivery (COD) is available for your order, payment must be made according to the instructions provided by the delivery partner.

Please provide an accurate phone number and remain available for delivery coordination.

COD availability may depend on your location, order value, and courier service.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details when placing an order.

If you notice an error in your address or contact information, contact us as soon as possible.

We cannot guarantee that changes can be made after an order has been processed or dispatched.

7. Delayed or Missing Orders

Although we make reasonable efforts to facilitate timely delivery, delays may occasionally occur.

If your order has not arrived within the estimated delivery timeframe, contact us so we can help investigate the status of your shipment.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly at contact@kartifo.com.

Include your order number, a description of the issue, and clear photographs where appropriate.

We will review the issue and explain the available resolution under our applicable return, replacement, and refund policies and consumer protection laws.

9. Contact Us

For shipping and delivery questions, please contact:

Kartifo Customer Support
Email: contact@kartifo.com