RETURN AND REFUND POLICY

Last Updated: October 27, 2026

At Kartifo, customer satisfaction matters to us. If something isn't right with your order, we're here to help.

Please read our Return and Refund Policy below to understand how returns, replacements, and refunds are handled.

1. Return Window

You may request a return within 7 days of receiving your order, subject to the eligibility conditions outlined in this policy and any rights you have under applicable law.

To request a return, please contact us within this period at contact@kartifo.com.

2. Return Eligibility

To qualify for a return, products should generally be:

• Unused and in their original condition.

• Returned with their original packaging, accessories, and included items, where applicable.

• Accompanied by proof of purchase or your order details.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other legitimate restrictions, where permitted by applicable law.

These conditions do not limit any mandatory consumer rights you may have.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Email contact@kartifo.com with the following information:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the problem, where appropriate.

We will review your request and explain the available resolution, which may include a replacement, repair, refund, or another remedy as required by applicable law.

4. How to Request a Return

To initiate a return:

1. Email us at contact@kartifo.com.

2. Include your order number and the reason for your return.

3. Provide photographs or other information if requested to assess the issue.

4. Wait for our instructions before shipping any item back.

Please do not send products to an address without receiving return instructions from our team.

5. Refunds

Once your return or refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will generally be processed using the original payment method where possible, subject to the payment provider's procedures and applicable law.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

If a refund is delayed beyond the expected processing period, please contact us at contact@kartifo.com.

6. Return Shipping Costs

Return shipping arrangements and costs depend on the reason for the return.

• Damaged, defective, or incorrect products: We will provide appropriate instructions and handle return shipping costs in accordance with applicable law and our assessment of the issue.

• Change of mind or other customer-requested returns: Return shipping costs may be the customer's responsibility where permitted by applicable law and where the return conditions were clearly communicated.

We will explain any applicable return shipping charges before you proceed.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, contact us so we can review the issue and determine the appropriate resolution.

Exchanges or replacements are subject to product availability and applicable consumer protection laws.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact@kartifo.com.

We will try to accommodate cancellation requests before an order is processed or dispatched, but cancellation cannot be guaranteed once fulfillment has begun.

This does not affect any cancellation rights you may have under applicable law.

9. Cash on Delivery (COD) Orders

If you paid using Cash on Delivery, approved refunds may require additional information to arrange payment through an appropriate refund method.

Our team will contact you if any additional details are required.

Please do not send sensitive banking information by email unless we provide a secure and appropriate method for submitting it.

10. Non-Returnable Items

Certain items may be excluded from change-of-mind returns where permitted by applicable law. Examples may include:

• Personalized or custom-made products.

• Products that cannot reasonably be returned for hygiene or safety reasons after opening, where applicable.

• Items clearly identified as non-returnable before purchase, where such exclusions are legally permitted.

These exclusions do not apply where a refund, replacement, or other remedy is required by law, including for defective or incorrectly supplied products.

11. Contact Us

If you have questions about returns, refunds, replacements, or cancellations, please contact us.

Store Name: Kartifo

Email: contact@kartifo.com

Website: kartifo.com

We're here to help make your shopping experience as smooth as possible.